I Purchased a Subscription but Don't Have Access

If you've purchased a subscription but your app still shows features as locked, try the following steps.

Mobile (iOS / Android)

1. Open the app where you originally made the purchase.
2. You can find the Restore Purchases button at the bottom of the purchase screen, or in the app's Settings.
3. Tap Restore Purchases — this re-syncs your purchase with the app store.

Make sure you're signed in to the same Apple ID or Google account that was used for the purchase.

Web

1. Go to redxapps.com/build/settings/billing.
2. Verify that your subscription shows as Active.
3. If it doesn't appear, make sure you're signed in with the same account you used to purchase.
4. Check that your payment went through successfully — if all payment attempts fail, subscriptions are eventually automatically cancelled.

Confirm You're Signed In to the Same Account

To verify, open the Settings in any RedX app and check your Account ID. This ID should be the same across all apps. If it doesn't match, you're signed in with a different account.

Purchased the Bundle?

If you purchased the All Apps Bundle, you need to sign in with the same account on every app to unlock access across all of them. The Account ID in Settings should match on every app. For example, if you signed up with your email on RedX Decks, use that same email when signing in to RedX Walls, RedX Roof, etc.

Common Issues

• Different accounts — If you signed in with a different email or Apple/Google account, the app won't detect your purchase. Make sure the account matches.
• Family Sharing — App store subscriptions purchased through Family Sharing may not transfer. The subscription must be on the account that's signed in to the app.
• Purchased on a different platform — A subscription purchased on iOS won't automatically appear on Android or the web, and vice versa. Restore purchases only works on the platform where you bought it. To use your subscription on another platform, sign in to your RedX account — your access will carry over.

Still Not Working?

If none of the above resolves it, contact our support team with your account email and a screenshot of your purchase receipt and we'll get it sorted out.